Quality And Experience
We provide an outstanding facilities management experience for some of the UK and London’s most prestigious buildings.We provide a range of Facilities Management services for high-rise residential, commercial and industrial properties with unparalleled levels of customer service.
The millharbour difference
The facilities management company that’s a bit different
We invest in our people, skills and quality systems to deliver your the best service possible. From our trades to our office team, we listen to your needs and deliver value-engineered, quality solutions. Afterall, it’s not just a matter of what you do but how you do it that makes the difference.
Exemplary Service
We pride ourselves on delivering the highest levels of customer service to our clients in everything we do. This includes providing the same or equivalent part when replacing any component.
- Dedicated site lead
- 24×7 emergency service (subject to contract)
- High quality replacement parts
experience counts
We strive for on-time delivery in all our jobs. At the heart of achieving this is our people – the critical tool in getting the job done and done well. That’s why we invest in growing and retaining our people.
- We ensure continued professional development for all our employees to maintain the sufficient knowledge to keep up to date for the work and services we provide
- Permanent employees
- Deep industry experience
dedicated to quality
Repeatable, safe, on-time and to-quality delivery is what we mandate. We believe we are one of the leaders in the sector in this area with many clients adopting our practical and actionable policies, procedures and processes as a foundation for their own compliance.
- Tailored site procedures and policies
- Proven daily routine with our ‘StartSafe’ procedure
- All staff inducted, and equipped to do the job – PPE and tools
- Sharing of best practices with clients
Our values
Across Millharbour we share a consistent set of values which are instilled in all our staff. These values guide us in how we go about our day to day business and deliver for our clients.
Customer focus
Delivering great outcomes for our customers is our ‘North Star’. We always take into consideration the standpoint and needs of our customer and aim not just to meet their expectations but exceed them too.
Dedicated to quality
Successful delivery is no accident. You need repeatable, proven processes that are followed and quality managed. Just delivering is simply not enough – our teams know and understand that quality is paramount.
Collaborative
A successful build requires a network of trades, experts and key parties to successfully deliver for the client. Being able to work efficiently in a collaborative manner is a key value we instil in our teams.
Open and honest
We passionately believe in openness and honesty in everything we do. From transparent progress reporting, to having hard conversations.
Professional
Successful delivery is no accident. You need repeatable, proven processes that are followed and quality managed. Just delivering is simply not enough – our teams know and understand that quality is paramount.
Resilient
The journey to a successful build is not always straightforward. Inevitably designs and needs may change. Our teams are able to embrace and deal with change – going the extra mile to make things happen.
Accreditations and Memberships
At Millharbour FM compliance and safety are a priority for us. We are registered with all necessary regulatory bodies as well being a member of many sector organisations,
The Cove Hotel
The Cove is situated in one of Canary Wharf’s most iconic buildings and Europe’s tallest residential apartment tower - Landmark Pinnacle. Millharbour FM provide a variety of facilities management services to The Cove.
Landmark Pinnacle
Landmark Pinnacle is a premium development situated in the Isle of Dogs. Millharbour provide an extensive range of Facilities Management services, including 24x7 response.
Wood Wharf
Set in the heart of Canary Wharf, this extensive development acts as a local hub. Millharbour Facilities Management provides a full M&E services as well as 24x7 response.
Poplar Riverside
Poplar Riverside is a prestigious development near Canary Wharf. Having completed the fit out of these new blocks and apartments, these are now under Facilities Management Service
our portfolio
Collection of prestigious residential and commercial projects
Millharbour has built a portfolio of prestigious projects throughout the capital working with tier 1 construction companies such as The Berkeley Group, Chalegrove Properties and Barratts.